Terms & Conditions
We want you to feel secure and protected in your relationship with us. Firstly, because you really are secure and protected, but also because that’s how we want to feel when we’re shopping online too. Here’s a lot of information about what’s often called Terms & Conditions (T&Cs). Some of it we are legally obliged to include. Some of it we are required to include by two of the trade organisations we have subscribed to: Safebuy and ISIS.
These are cool organisations that exist to make the web a safer and fairer place for consumers. If you are uncertain about your rights under these T&Cs, or you want any explanation about them please contact us before you place your order. You could even print a copy of these Terms & Conditions for your reference, but given that there’s too much paper in the world you could always email them to yourself instead!
The Customer must agree to our T&Cs before your order can be processed. By submitting your order, you are acknowledging that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law which are not affected by these T&Cs. Our T&Cs are modelled on those recommended by the fair web trade organisation Safebuy.
Purchasing from us
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for purposes other than those stated in our Privacy & security statement without asking your consent. You may request that your details are removed from our system by emailing or writing to us.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered – usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price).
You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.
Damaged or defective goods
We aim to supply top quality goods (ie free from defects in materials and workmanship). You should inspect the goods when you receive them for defects and damage. Notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please retain all documents and packaging. You are entitled to reject the goods and receive a full refund, or have the faulty goods replaced free of charge. If you tell us about a problem after 14 days of delivery (or after a reasonable time of discovery) we are entitled to either replace the goods free of charge or give you a refund.
We are obliged to wait 15 working days (3 weeks) from the date of despatch before the postal service will acknowledge a missing item as lost. If your parcel does get lost in the post, we will reship or refund after this time period. We cannot be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can rectify it, if possible.