Frequently Asked Questions

 

Our FAQ sections are able to answer some of your questions.
If you cannot find what you want here, please drop an enquiry at our contact page.

Ordering

2 Easy Ways To Order:

Online 24/7 at www.fuzzyflex.com
Phone: (+65) 6481 2606 (Mon-Fri 9 am-5 pm)

We encourage you to order online for the fastest possible service.

Payment

We accept Paypal, MasterCard and VISA credit cards. We do not accept checks or money orders for orders placed online and via telephone.

For delivery in Singapore, cash on delivery may be arranged.

Shipping Rates

Free delivery for Singapore orders.

Confirmation

After ordering, you will receive an email confirmation from us. We will confirm receipt of your order within a few minutes of ordering. You will also receive a shipping confirmation when your product has shipped.

For Singapore orders, prices are inclusive of the prevailing Goods and Services tax rate.

For international orders, please note that you shall be responsible for the payment of any import taxes, duties, tariffs or similar charges that may be imposed over and above ordinary shipping charges.

Returns and Exchanges

We want you to love the item(s) you’ve received. Within 30 days of purchase, if you wish to change your mind about your choice, or the shipment is damaged and you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card previously charged. Please note that the arrangements for returns are at your own cost.

Just repack the item(s) in its original packaging (if possible) and be sure to include the packing slip. Then follow these simple steps:

First contact us by email: info@fuzzyflexyoga, or by calling (+65) 64812606 to notify us of the situation so we can either reimburse your account or send you out a new product at no charge.

If you are returning or exchanging an item, include the original packing slip in the shipment to the following return shipping address:

Fuzzy Flex Yoga
c/o Ace Sparks Ventures
32 Ang Mo Kio Industrial Park 2
Sing Industrial Complex #02-16/17
Singapore 569 510

How do I clean my Eco Flex yoga mat?

The Eco Flex mat can be cleaned by wiping it down with a gentle soap solution and water.

Never use solvent-based cleaners on your Eco Flex mat.

Do not leave your mat with moisture on it. If you wipe or wash it, make sure you dry it.

It is recommended that you DO NOT put the Eco Flex mat in a washing machine as this will encourage the material to biodegrade and can cause the dual layers to come apart. Likewise do not take it in the shower with you!

Do not leave your Eco Flex exposed to excessive amounts of sunlight or heat (for example don’t leave your mat in your car if it is parked in sunlight for any length of time) as this can cause the rubber to biodegrade and the dual surfaces to come apart.

How do I clean my yoga mat towels and yoga bag?

The Grip Flex mat towels, yoga mat towels, yoga bags are all machine-washable in cold water. Always wash with like colors during the first wash.

Safety

Our products are designed to aid and assist in yoga routines. Always seek the advice of a qualified instructor for the proper use of these props and items. Fuzzy Flex cannot be held liable for injury caused by any of our products. No statement herein is a medical opinion.

Wholesale

If you are interested in applying to be a wholesale customer, please click here. Shipping table does not apply to wholesale customers.

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